Recently, Mrs. Li Fangfang, a sales manager of NorthGlass Tempering Furnace BU, visited and face-to-face communicated with the customer in Shanxi for better understanding of the market demand and getting more feedback and recommendations of NorthGlass products.

As the saying goes, "in July, in July and in September," the "hot potato" was greeted with intolerable heat as early as June. As soon as a new equipment was put into production in a factory in Shanxi, the manager of Li was not in a position to wipe a sweat. The leader of the production team of the factory was unable to wait to take out the thermometry gun and took her to the steel furnace. "Come, look at your North glass equipment, the thermal insulation performance is good, we did not think", for production one. For employees on the line, the feeling is real.

Shanxi has already been very hot on June. As soon as Manager Li arrived in the factory and had no time to wipe sweat, the production manager could not wait to take out the temperature gun and brought her to the tempering furnace, saying joyfully: "Look, the insulation performance of NorthGlass furnace is really so good. It’s totally beyond our expectation". From his expression, we can fully feel his sincerity and honesty.

(Note: The external temperature of the furnace will vary depending on the different environment and models.)

(Note: the external temperature of the equipment will vary from environment to device type).

We can also feel full of joy in the conversation with the production manager Zhang: "NorthGlass tempering furnace has the features of warming up faster, good flatness, energy saving, low operating cost, stable and efficient blower and high quality, etc. Good glass must be made by NorthGlass furnace.”

The 3rd Generation Advanced Series (A-Series) Tempering Furnace

The tempering furnace was just put into production for one year, but it was highly praised by the customer that afternoon. Manager Li felt too much excitement beyond words.

Highly recognized by customer brought a cool breeze and made us pretty comfortable in this hot summer. Before visiting this customer, Manager Li was a little worried because of the previous double-chamber furnace and its double upper convection quenches made by another domestic manufacturer. There is a misunderstanding in the market that the double- chamber furnace must be better than the single-chamber furnace in making glass. Based on the misunderstanding, many customers buy the double-chamber furnace not for the pursuit of output, but of quality, especially for the companies with a large proportion of Low-E glass. NorthGlass has always been committed to the benefits of customers. From the principles, configuration, energy saving and practical cases of  NorthGlass 3rd generation A-series tempering furnace, customers has understood that the single-chamber upper convection furnace will also produce high-quality Low-E tempering glass. What’s more, the single-chamber furnace has higher productivity and lower energy consumption. Practice knows the truth and facts speak louder than words. NorthGlass single-chamber furnaces are able to comparable to and even surpass the double-chamber furnaces from other domestic manufacturers.

The cooperation between NorthGlass and this large-scale tempering manufacturer in Shanxi originated from the unintentional words. On the end of December 2015, the sales manager visited this potential customer. Suddenly, the customer stopped and pointed to an office building near his home: "This building was built of 6mm single silver Low-E tempering glass made by our company, but this effect... When I see the building every day, I always feel awkward." From then on, this unintentional words were kept in mind of Manager Li. Through the continuous communication and technical data, the customer eventually built a strong belief in NorthGlass and started the cooperation with NorthGlass.

While signing the purchase contract with North glass, the customer received several major projects, so he turned to North glass for help, hoping to complete delivery and installation as soon as possible. After the company gets this special situation, the urgent customer is urgent, the organizational strength is competing for the second, the installation and debugging personnel work overtime and the high quality completes the installation and debug. After moving, customers volunteered a letter of praise to Beibei.

Just when signing the purchase contract with NorthGlass, the customer received several large projects, so he turned to NorthGlass for help, and hoped to finish the delivery, installation and commissioning as soon as possible. As soon as getting this requirement, NorthGlass organized the installation and commissioning staff to work overtime and braved the heat of summer to complete the installation and commissioning in advance. In addition to much move, the customer took the initiative to send a letter of praise to NorthGlass.

This customer is only a microcosm of all NorthGlass customers. The feedback from him reflected the advanced technology and high quality of NorthGlass products, which is also the core competitiveness of NorthGlass. Based on the excellent technology, continuous pursuit of quality and dedicated service, NorthGlass is always on the way to satisfy customers beyond their expectations.